Client Services Manager

The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human
services planning, research/public education and advocacy organization that serves as the umbrella for
public and non-profit agencies serving Long Island’s poor and vulnerable individuals and families.

JOB ANNOUNCEMENT: Client Services Manager

HWCLI seeks an energetic, passionate and socially conscious individual to support HWCLI’s mission by
overseeing the overall coordination and execution of HWCLI’s client service programs including COVID-19
navigation, access to healthcare, nutritional security and economic stability. Reporting to the Chief
Operations Officer, the Client Service Manager will work closely with the other managers to integrate
HWCLI’s client service work into its coalitions, meetings, advocacy and communications.

Responsibilities include:

COVID-19 Navigation Program Development and Management

  • Develop COVID-19 human services navigation program to connect Long Island families to resources that they need due to COVID-19 and the economic fall-out.
  • Develop extensive outreach and education strategies.
  • Hire and train navigators.
  • Cross train navigators with other HWCLI client services staff.
  • Integrate COVID-19 testing and vaccination education and outreach.
  • Identify COVID-19 related program and resources available for impacted families including human services, testing and vaccine information and work with team to communicate to clients and other agencies.
  • Working with program manager, build on the work of HWCLI’s Health Equity Alliance to increase utilization of NOWPOW, a tracked referral system, internally and with other agencies.

Direct Service Management

  • Oversee the overall operations and management of client service programs including SNAP, access to health care (with senior associate), VITA and COVID-19 Navigation.
  • Supervise and monitor diverse Program staff to assess performance and progress toward goals.
  • Assist program staff in operational improvements and practices, making recommendations for improved structure, procedures, forms, and workflow.
  • Train and cross-train HWCLI staff and other agencies’ staff on direct service programs.
  • Develop innovative outreach and referral strategies and best practices and models to share with other communities and regions.
  • Develop and provide trainings and technical assistance to other Long Island agencies and other NYS regions on the navigation model.
  • Attend local, regional and state meetings as necessary and relevant for program information, updates, ongoing training and technical support.
  • Provide positive example of leadership, teamwork and conflict resolution.
  • Work in collaboration with other program managers to support coalition, meeting, advocacy and communications work and to carry out any new projects, events or other activities.
  • Develop, implement, and monitor goals, strategies, timelines, and metrics for each program.
  • Conduct program evaluation to assess the achievement of goals attained during program cycle.
  • Manage data collection and reporting on programs.

Emergency Food and Shelter Program

  • Manage Emergency Food and Shelter Program (EFSP).
  • Coordinate relationship with national EFSP office.
  • Manage and convene local board.
  • Oversee application and agency recommendation process.
  • Draft and submit local board plans.
  • Manage use of EFSP funds.
  • Manage agency oversight and reports.
  • Engage and educate nonprofit staff through EFSP (and other coalitions and working groups) in professional training and coaching.

Qualifications, Required Skills and Experience

  • Strong commitment to social justice and HWCLI’s mission.
  • Strong communication and facilitation skills.
  • High energy, team player.
  • Excellent organizational skills, including ability to pay close attention to details.
  • Ability to manage multiple priorities and meet deadlines.
  • Experience working directly with clients or in the public sector.
  • Comfortability speaking in front of others.
  • Comfortability working independently and as part of a diverse team.
  • Bilingual (Spanish) strongly preferred.
  • Ability to travel throughout Long Island.
  • Must be able to work evenings and weekends.
  • Proficient in Microsoft Office and web-based database required.


  • Compensation is commensurate with experience.
  • Retirement plan, flexible spending accounts, paid time-off.
  • Opportunity to work in a dynamic environment making a positive impact in our region.

How to Apply: Send cover letter and resume to HWCLI is an equal opportunity employer


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    Established in 1947, the Health and Welfare Council of Long Island (HWCLI) is a regional, nonprofit umbrella organization for health and human service providers. We are dedicated to improving the lives of Long Island’s most vulnerable residents by responding to their needs through the promotion and development of public policies and direct services.

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    Phone: 516-483-1110

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